Welcome to the Support Center. Here you’ll find answers to common questions, safety guidelines, and information on how to report issues.
Click “Sign Up” on the homepage, enter your details, and verify your email to get started.
Go to “Profile Settings” to update your information, photos, and preferences.
Navigate to “Account Settings” to hide your profile temporarily or request permanent deletion.
Users can like (‘Yes’) or pass (‘No’) on profiles. A match occurs when both users like each other.
Free users can only message matches. Premium members can send direct messages before matching.
Go to your matches, select the user, and click “Unmatch.”
Unlimited messaging
Undo votes
See who liked you
Priority customer support
Tap on the settings menu item and select ‘Get Premium’.
Protect Personal Information
Avoid sharing sensitive details (address, phone number, financial info) early on.
Use the in-app messaging system instead of giving out personal contact info.
Meet Safely
Always meet in public places for the first few dates.
Inform a friend or family member about your plans.
Trust Your Instincts
If something feels off, end the conversation or date.
Report suspicious behavior to our support team.
Verify Profiles
Look for verified badges on profiles.
Be cautious of users who refuse video calls or in-person meetings.
Go to the user’s profile.
Click the “Report” button.
Select the reason (e.g., harassment, fake profile, inappropriate content).
Submit the report.
Our team will review and take action within 24 – 48 hours.
Visit the user’s profile.
Click “Block” to prevent further contact.
Blocked users will no longer appear in your matches or messages.
If you have additional questions or concerns, contact our support team:
Email: support@zimsingles.com
Live chat: Chat now
Response Time: Typically within 24 hours
Thank you for being part of our community. Stay safe and enjoy your dating experience!
